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This article is more than 3 years old. Award-winning company renowned for green credentials struggles to find buyer. Photograph: Alamy Stock Photo.

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London Retail Sector Analysts have predicted a raft of retail administrations this year as businesses face unprecedented costs pressures and a significant change in consumer spending habits. The collapse is also a blow to previous customers who have received their items, but have experienced problems with them.

The administrators have confirmed there will be no help for them. Instead they face a battle to persuade their bank to refund them.

Store staff were initially telling customers that all orders would be honoured. If you have paid or part-paid for your order, by credit or debit card including charge and pre-paid cards , you may be able to get your money back by claiming a refund from your card issuer. However, the search for a new investment partner has proved to be ultimately unsuccessful, and so the business and management were left with no option but to go into administration.

The joint administrators are currently assessing the options for the business, which includes a review of the outstanding customer order book. Furniture News is a leading publication for the interiors sector featuring coverage of the latest contemporary furniture trends and the furnishings trade in the UK and overseas.

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